COVID-19 Updates

Recovery Community at BestSelf Goes Virtual

The Recovery Community at BestSelf has begun to hold groups and meeting using Zoom.  Keep up to date on the latest schedule on their Facebook page @BestSelfRecoveryCommunity.

BestSelf is Accepting NEW Clients

BestSelf is continuing to accept NEW clients for same day and next day appointments.  People in the community who are experiencing mental health or substance use disorder issues and are looking for help, please call 716-884-0888 to set up a phone assessment.

BestSelf Offering New Remote Service Options during COVID-19 Outbreak

As global concerns about the current COVID-19 outbreak grow, BestSelf Behavioral Health is doing our best to minimize the disruptions to our day-to-day operations and keep everyone, including clients and our staff, healthy and safe. As of today, BestSelf clinics are open and serving clients. BestSelf will be offering counseling and medication management appointments via telemedicine.  All in-person group sessions have been suspended and replaced by on-on-one phone counseling. Technology for virtual group sessions will be in place soon.  BestSelf clients should contact their clinic or program for more specific information and the latest updates.

BestSelf clinics remain open for clients unable to access their services via technology but we encourage clients to call to get the latest updates prior to visiting. We have reduced the number of employees at our sites with many staff now working from home.  Enhanced cleaning measures have been implemented at all program locations.  All clients and visitors are being screened prior to entering our buildings.

“The COVID-19 outbreak is an unprecedented event and is, understandably, causing a great deal of anxiety in our community.  Throughout this outbreak, BestSelf will continue to do our best to meet the behavioral health needs of our community” stated Howard K. Hitzel, Psy.D., President/CEO of BestSelf Behavioral Health.  “In addition to continuing to serve all existing clients, same-day telephonic clinic visits are available to anyone seeking help with a mental illness or substance use disorder. The health and safety of our clients and staff is of utmost importance to BestSelf and we continue to monitor the guidance we are receiving from government at all levels.”

ClubWest, Afterhours Supportive Care & Recovery Community Closed but Staff is Available by Phone

In order to best protect clients and staff, the physical locations of two BestSelf programs are closed until further notice but counseling and supports are available by phone. These programs include ClubWest at BestSelf and Afterhours Supportive Care at ClubWest.  Staff from those programs are available for phone counseling at 716-566-1870.

In addition, the Recovery Community program is closed and staff are available by phone at 716-424-0021.

Update for March 18, 2020

STARTING TOMORROW, MARCH 18, 2020:

1. BestSelf will be offering counseling and medication management appointments via telemedicine, starting with phone sessions. If you have an appointment scheduled, the program will call you to give you more information on this service the day prior to your appointment. If you need to schedule an appointment, please call your program for more information.
2. We are still accepting new clients for same day/next day appointments. Please call 716-884-0888 to set up a phone assessment.
3. ALL groups are temporarily cancelled. Please contact your program for information regarding one on one phone consultations.  We are working to set up technology for virtual groups soon.
4. ClubWest at BestSelf and Afterhours Supportive Care at ClubWest is closed until further notice. If you need assistance, please call to speak with one of our ClubWest staff members.  716-566-1870

An Update From BestSelf Behavioral Health about COVID-9/Coronavirus – 3/16/20

The health and safety of our clients and staff is of utmost importance to BestSelf during this period of uncertainty.  As of today, BestSelf programs are open and serving clients.

 We are continually monitoring government guidance at all levels, and are assessing alternative treatment options such as providing clinical sessions through video chat or by telephone. We are hopeful we can have some of these options available in the next few days. Updates will be provided as alternate treatment options are available.

If you have any questions about your appointment or group, please contact your clinic or program to get the latest update before you visit.

Enhanced cleaning measures have been implemented at all sites, and all clients and visitors are being screened prior to entering our buildings. 

 If you have traveled outside the US within the past 14 days, have had contact with anyone being evaluated for the Coronavirus within the past 14 days and/or have a fever, cough, sore throat or shortness of breath, please contact us at 218-2110 before visiting any of our offices.

We are aware that the situation is rapidly evolving, and we will continue to post regular updates.

A message from BestSelf Behavioral Health about COVID-9/Coronavirus – 3/14/20

The health and safety of our clients and staff is of utmost importance to BestSelf during this period of uncertainty.  Currently all BestSelf programs will be open and serving clients.

Enhanced cleaning measures have been implemented at all sites, and all clients and visitors are being screened prior to entering our buildings. 

 We are continually monitoring government guidance at all levels, and are assessing alternative treatment options. These may include providing clinical sessions through video chat or by telephone. Updates will be provided as alternate treatment options are made available.

 If you have traveled outside the US within the past 14 days, have had contact with anyone being evaluated for the Coronavirus within the past 14 days and/or have a fever, cough, sore throat or shortness of breath, please contact us at 218-2110 before visiting any of our offices.

We are aware that the situation is rapidly evolving, and we will post regular updates as we have them.