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  • Home
  • Who We Are
    • About Us
    • Board of Directors
    • Leadership Team
  • Programs & Services
    • Children and Families
    • Young Adults
    • Adults
    • BestResponse Intensive Crisis Center
    • Child Advocacy Center
    • Health Home
    • Homeless Services
    • Housing Development
    • Housing Services
    • Lighthouse
    • Recovery Community
    • Renaissance Services
    • WNY Opioid Addiction Treatment
  • Locations
  • Careers
  • Media & Events
    • News
    • Events
    • Community Engagement
  • Resources
    • Resources
    • Telehealth
    • Positive Parenting
    • Parent Guide
    • Sliding Fee Scale
  • Ways To Give
    • BestSelf Golf Outing
    • Meat Raffle
    • Holiday Shopping Event
    • Make a Donation
  • Contact Us
    • Contact Us
    • Make a Donation
    • What to Bring

Health Home

What is a Health Home?

A Health Home isn’t a place, it’s a service that provides free comprehensive care management services to Medicaid recipients to make certain their medical, mental health, and substance use disorder needs are being met.

A Health Home is a Care Management model that provides individuals with access to a wide network of physical and behavioral health providers and community services. All of an individual’s service providers communicate to monitor and provide linkages with one another, to address an individual’s unique social, physical, and behavioral health needs in a comprehensive way. This is done primarily through a “care manager”. Health Homes are known to improve the health outcomes of individuals with chronic conditions (including mental health and substance use) and reduce inappropriate use of inpatient and emergency room care. (Source: HHUNY)

Health Home services are provided through a network of organizations – providers, community-based organizations and Care Management agencies. When all the services are considered collectively they become a virtual “Health Home.” This network of organizations provides individuals and families the opportunity to select a New York State authorized Care Management agency within their region.

Health Homes of Upstate New York (HHUNY) is a management services organization (MSO) formed in 2013 that provides administrative support and governance to four affiliated Health Homes and over 80 Care Management agencies in New York State. BestSelf Behavioral Health is one of the four affiliates of HHUNY and also one of the 80 Care Management agencies in New York State. As a Health Home, BestSelf has 17 community partners, known as Care Management agencies, in order to provide adequate access to individuals and families across Erie, Niagara and Wyoming Counties.

BestSelf Health Home Services ensure that everyone involved in an individual’s care is working well together and sharing the information that is important in supporting recovery.

For more information on Health Homes, please click here.

Child Health Home

Who Is Eligible for Child Health Home?
Phone: 716-458-2066 | Fax: 716-819-3430

Medicaid recipients from birth to 21, living in Erie and Niagara Counties, including those who are already members of a Managed Care Organization.

To be eligible, you need to meet one of the following criteria to become a BestSelf Children’s Health Home member:

Two or more chronic health conditions, such as asthma, diabetes, heart disease, mental health or substance use disorders.

OR
A Serious Emotional Disturbance

OR
Living with HIV/AIDS

OR
Complex Trauma

Adult Health Home

Who Is Eligible for Adult Health Home?
Phone: 716-710-4393 | Fax: 716-856-5614

Medicaid recipients 18 or older, living in Erie and Niagara Counties, including those who are already members of a Managed Care Organization or have both Medicaid and Medicare.

To be eligible, you need to meet one of the following criteria to become a BestSelf Health Home member:

Two or more chronic health conditions such as: asthma, diabetes, heart disease, mental health a substance use disorder

OR
Living with HIV/AIDS

OR
A significant mental illness

OR
Could benefit from this level of care

Our Care Management Agencies

BestSelf Health Home Services, Abbott House, All About Kids, Andrus, Argus, Astor Services, Cardinal McCloskey Community Services, Catholic Guardian Services, Center for Human Development and Family Services, The Children’s Aid Society, Child Center of NY, Compass Case Management, The Children’s Village, Family Services of Westchester, Elizabeth Seton Children’s Rehabilitation Center, Forestdale, Good Shepherd Services

Contact Information

[email protected]
(716) 884-0888


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