Programs
& Services
Overview
Mental Health
Substance Use Disorders
Health Home
Homeless Services
Vocational Services
Primary Care
School-based Programs
Recovery Community
Child Advocacy Center
Your BestSelf begins here.

Are you or someone you love struggling with a mental health or substance use disorder? If you feel like behavioral health challenges are getting the Best of you, it’s time to talk to our experts.

Community Behavioral Health Clinics

We proudly offer Community Behavioral Health Clinics that provide all of the services you need under one roof. This new concept in outpatient care is designed to produce better outcomes.

Schedule A Consult

Whether you know the services you need or you don’t even know where to start—you’ve come to the right place. Our caring staff is here to listen to your story and match you with the right services.

Children & Teens

If your son or daughter is facing a mental health challenge, you are not alone. We offer innovative, researched-based preventive and treatment programs that help children and teens become their Best.

Adults

Mental illnesses are treatable and most people receive relief with an individualized treatment plan. BestSelf is proud to provide personalized, evidence-based mental health services that are focused on you.

Families

When it comes to keeping your family healthy and happy—we’re in this together. Learn more about the mental health services and support programs we offer for families throughout Western New York.

Substance Use Disorders

BestSelf offers a full spectrum of care for individuals experiencing problems related to alcohol and/or drug use—from counseling and medication-assisted treatment to relapse and prevention training.

Residential Treatment

The Lighthouse is a residential treatment facility for pregnant and parenting women and their children. We provide a supportive recovery environment that empowers women to live substance-free lives.

Recovery Connections

Provides mobile addiction treatment in the community. Treatment team includes physicians, nurses, counselors and peer support services.

Recovery Community

The BestSelf Recovery Community is truly a “center without walls,” actively expanding throughout the area to provide people with more pathways to recovery in more places.

Adults

The BestSelf Health Home provides free, comprehensive care management services to qualified Medicaid recipients to ensure their medical, mental health and substance abuse needs are being met.

Children

Our Children’s Health Home provides free, comprehensive care management to eligible children and youth. Our care managers make sure kids have access to all the services they need to stay healthy.

High Fidelity Wrap Program

Partners with the family to create and implement an individual plan of care that supports and strengthens the family in order to maintain the child in the community.

Homeless Services

We’re proud to offer a wide range of services to homeless individuals with mental illness. Our “housing first” approach gets people off the streets and links them with the care they need.

Homeless Outreach Team

The Outreach team works with area shelters as well as actively seeks out this difficult population under bridges, in alleys, on railroad tracks, park benches and other places not meant for human habitation.

Harambee House

Everyone deserves the chance to become his or her BestSelf. Harambee House is a residential facility providing permanent housing to chronically homeless individuals with mental illness.

Vocational Services

We help individuals recovering from mental illness or substance abuse disorders with obtaining and maintaining employment. We offer a wide range of services from career counseling to job placement.

ACCESS-VR

BestSelf Vocational Services can arrange a linkage with ACCESS-VR services. Learn how a state vocational counselor can develop an Individualized Plan of Employment (IPE) that achieves your goals.

Building Brighter Futures

BestSelf is dedicated to strengthening the mental health and safety of children at home, school and in the community. Learn how our Building Brighter Futures program keeps kids safe and productive.

School-Based Mental Health Clinic

Onsite counseling services embedded in area community centers, elementary and high schools.

Child Advocacy Center

The CAC works with law officials and medical, mental health and child protection professionals to help children and their families with a single, child-friendly, coordinated response.

BestSelf was awarded a four-year Substance Abuse and Mental Health Services Administration (SAMHSA) grant to integrate primary care with behavioral health.

Primary Care & Pediatric Satellite Clinics

BestSelf is co-located at various primary care and pediatrician offices where we provide onsite counseling services.

Sliding Fee Scale

Fee Setting and Income Verification Policy Mental Health and Chemical Dependency Outpatient Clinics and Personalized Recovery Oriented Services (PROS)

BestSelf participates with all major area insurance companies as well as offering Private Pay options. BestSelf DOES NOT participate with Worker’s Compensation, No Fault or Hospice carriers at this time, regardless of other insurances.

Any copay, deductible, or other fees due are payable at the time services are rendered. BestSelf accepts cash, checks, Master Card and Visa as methods of payment. A fee of $30.00 will be assessed to a client’s account in the event that a check is returned for Insufficient Funds. This is managed by the Accounting/ Billing Department.

A sliding scale based on household income and family size is available to those that qualify. Clients must provide proof of income to be considered for a sliding scale fee. If a client does not provide proof of income, they will be charged at the full agency rate for each visit.

Insurance coverage or Private Pay will be verified by the Customer Service Representative, documented on the Client Fee Agreement (CFA), signed by the client, and submitted to Billing within 24 hours. The client’s signature on the CFA indicates an understanding of the agreed-upon financial responsibility, agreement to release information for billing and reimbursement purposes to insurance companies, and agreement to assign all insurance payments to the corporation.

Insurance coverage will be reviewed and updated yearly for each client and/or when there is a change to the coverage. Private Pay will be reviewed and updated every six months for each client. It is the client’s responsibility to notify BestSelf with any changes in income or insurance prior to the reviews. Fees will be in force until the last day of the month in which the CFA expires. Should the client refuse or be unable to provide updated proof of income, the fee will be reset to the full agency rate.

Insurance companies may require Referrals and/or Authorization. Customer Service Representatives or Central Intake will contact the insurance companies to initially obtain any necessary authorizations. Clinicians will be responsible to follow up on authorizations as needed.

Clients will be held responsible for outstanding balances and they will be billed for these charges monthly. BestSelf utilizes a collection agency to follow up on delinquent accounts. Closed clients must make arrangements to establish an acceptable repayment schedule prior to readmission into a treatment program. The Billing and Support Services Specialist will generate a report of outstanding client balances and review with the Supervising Customer Service Representative and Program Director monthly.

Clients with extenuating circumstances will be addressed on a case by case basis and approved by the Director and/or Program Director.
Clients should be referred to Billing with questions regarding outstanding balances. If a client’s balance has been transferred to Collections, they should be referred to Billing.

*** Under no circumstances should a minor be asked to sign a CFA. They are not legally responsible for any bills.